These Terms of Service set out the agreement between you and Griffiths Francis Group Ltd, trading as The Pembrokeshire Chocolate Co., when you use our website or purchase from our online shop. By accessing our site or placing an order, you agree to be bound by these Terms.
We are Griffiths Francis Group Ltd, a company registered in the UK with our office at Unit 3, Cartlett Office Park, Haverfordwest, SA61 2LH. We operate as The Pembrokeshire Chocolate Co. and can be contacted at hello@pembrokeshirechocolate.co.uk.
You may use our website for personal, non-commercial purposes only. You agree not to misuse the site, attempt to gain unauthorised access, or use our content for unlawful purposes. All content, including text, images and logos, belongs to us unless otherwise stated and may not be copied, distributed, or reproduced without our written permission.
We take care to ensure that product descriptions, images, and prices are accurate, but variations in packaging, appearance, or size may occur. All products are offered subject to availability. When you place an order, you will receive an email confirming that we have received it. A contract is formed only when payment has been processed and we send you confirmation of dispatch. We reserve the right to refuse or cancel any order at our discretion, including if there are errors in product or pricing information.
All prices are shown in pounds sterling and include VAT where applicable. Payment must be made at the time of ordering using the payment methods offered at checkout. Payments are handled securely by trusted third-party providers, and we do not store your card details. You must ensure that your billing information is accurate and that you are authorised to use the payment method provided.
We aim to dispatch orders promptly and will provide estimated delivery times at checkout. However, these are estimates and not guarantees. We cannot be held responsible for delays caused by postal services, couriers, or other circumstances beyond our control. Once the goods are delivered to the address you provide, the risk of loss or damage passes to you.
As our products are perishable, we can only accept returns if an item is faulty, damaged in transit, or not as described. If this occurs, you must contact us within 14 days of receiving your order and provide details and, where possible, photographs of the issue. We will review your claim and, if accepted, arrange a replacement or refund. We cannot accept returns simply because you change your mind.
If you choose to sign up to our newsletter, you agree to receive occasional marketing emails from us about our products and offers. You can unsubscribe at any time by following the link in the email or by contacting us directly. We will handle your data in accordance with our Privacy Policy.
We will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it would happen or if, at the time the contract was made, both we and you knew it might happen. Our total liability for any claim arising out of your use of the website or purchase of our products will not exceed the amount you paid for the relevant product. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot legally be limited.
We may update these Terms from time to time. Any changes will be posted on this page and will apply from the date of publication. By continuing to use our website or purchase products after changes are made, you agree to be bound by the updated Terms.
These Terms are governed by the laws of England and Wales, and any disputes relating to them will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact us at:
Griffiths Francis Group Ltd
Unit 3, Cartlett Office Park
Haverfordwest, SA61 2LH
Email: hello@pembrokeshirechocolate.co.uk
